Introduction to Hunchling
Instantly search and filter customer conversations across all of your channels to prioritize bugs and ideate new features.
Features
Message-level search
Search across individual messages and comments, and deeplink to that point of the conversation. Quickly scan the important parts of the discussion with clear keyword highlights and expandable message previews.
Filter by customer attributes and channel
Narrow your results and prioritize feedback by customer type, contract size, channel, and more. Segment feedback based on what improvements would help improve prospective customers vs. retain existing ones.
Saved search views
Save a search view to your dashboard and quickly view the latest customer feedback that fits the filters. You can also add the views to your team’s shared dashboard.
Alert on keywords
Keep the right teammates in the loop with custom Slack alerts or email summaries based on keywords. Product managers can be alerted about feature requests for their portion of the app, and engineering teams can alerted about bugs after shipping a new feature.
